Shipping & Handling
Orders are processed and shipped Monday through Friday during business hours (9am-5:00pm EST). Please expect 4 - 8 business days for your order to be processed. Your shipping time will depend on the selected shipping option. Orders placed on weekends or holidays will be processed the following business day. If this is a rush order contact me for assistance.
Missing or Delayed Packages
I understand how frustrating it can be when a package doesn't arrive on time, and I want to provide you with the resources to get the issue resolved as quickly as possible. By placing an order with Colophon Book Arts Supply, you authorize me to entrust your merchandise with a third-party shipping service, and I have no control over shipping times outside of shipping via your preferred carrier and selected service (all packages are by default insured up to $100; if your total order exceeds this amount, please contact me).
Additionally, there is nothing I can do to help you recover a missing package, nor can I offer a refund. Links to file a claim are provided below. Feel free to let me know once you’ve re-ordered and I’ll move your order to the front of the queue. So, if you find that the package is delayed or missing, below are links to resources you can use to figure out what is going on. Please reach out to the respective shipping carrier with the information provided in your order confirmation email to expedite this process.
US Postal Service
USPS Tracking Status Explained
UPS
Shipping & Handling Charges
Your shipping fee may be over charged - Shipping costs are based on weight and size of the items in each order. Because of the limitations of the website's shipping calculator, some order combinations can cause excessive charges. Once the order is fulfilled and actual charges are tallied, the excess fees are refunded.
Large orders
When ordering many supplies, like placing large class or workshop orders, it might be easier to contact me by email so as to avoid excessive shipping charges. If you anticipate such an order, just email a list of the items you want to order, their quantities, and your address. I will send you an invoice which will also allow online payment.
International Orders
Colophon does ship internationally, but currently all orders are done by invoice. Please email me with the list of items (including quantities) you would like to order as well as your address. An invoice will be sent and payments can be made with a credit card or through PayPal.
USPS Holidays
Packages do not ship via US Post on these days
December 31 - New Year’s Day
January 17 - Martin Luther King Jr Day
February 21 - President’s Day
May 30 - Memorial Day
June 19 - Juneteenth National Independence Day
July 4 - Independence Day
September 5 - Labor Day
October 10 - Indigenous Peoples’ Day
November 11 - Veterans Day
November 24 - Thanksgiving Day
December 25 - Christmas Day
Damaged Packages
In the event that something arrives damaged, please keep the damaged goods AND packaging and contact me right away.
Reusing Supplies
Efforts are made to reduce the amount of waste in the shipping process by reusing materials, like clean newspaper, bubble wrap, and boxes whenever possible. Materials are chosen so that the contents arrive safely.